The TOP Club - rules and related stuff

Membership of The TOP Club is solely at the discretion of The Organic Project. The customer remains a member until they opt out, or at The Organic Project's discretion.

Members receive a range of benefits and offers which are provided at the discretion of The Organic Project. 

Eligibility criteria may be varied from time to time by The Organic Project.

The TOP Club membership is issued by TOP Health and Beauty Pty Ltd (TOP).

Application for, and/or membership of the TOP Club, is deemed acceptance of the TOP Club Terms and Conditions.

Earning Points

A minimum of $50 must be spent in a single transaction to qualify for TOP Club Points. Ten TOP Club Points are earned for every $1 spent. TOP Club Points are accumulated based on whole dollars spent, exclusive of GST, postage and handling charges. 

Bonus Points may be offered from time to time during special promotions on selected products or services.

Points (being TOP Club points and Bonus Points) accrue until the customer qualifies for a coupon or the points are determined otherwise in accordance with these Terms and Conditions.

The TOP Club coupons can be used at the The Organic Project website.

To earn points for a transaction, TOP Club membership must be recognised at the appropriate step purchasing online, otherwise the transaction cannot be recorded and therefore points cannot be granted. Points cannot be granted to or redeemed by non-TOP Club members or retrospectively.

TOP Club Points will be earned for all purchases made excluding the purchase of gift cards using coupons, products we deem and advertise as being excluded and products where the grant of points would be otherwise prohibited by law.


Rewards, in the form of TOP Club coupons, will be distributed via email with a points statement to members who have become eligible.

The value of the coupon will be based on the total number of points a member has accrued by the end of the last day of a collection period, including TOP Club Points and Bonus Points. For the purpose of calculating the value of a coupon, total expenditure for that collection period will be added and rounded down to the nearest dollar.

In normal circumstances, the coupon value will be equivalent to 3% of accrued Points. TOP may decide, at its discretion, to vary the translation percentage.

You can view the TOP Club points you have accrued free of charge at any time by visiting

The redemption value of points may be varied at TOP’s discretion. Any change shall not affect points issued prior to the date of change.

Each TOP Club coupon is for one-time use only by the TOP Club member, and cannot be transferred.

TOP Club coupons are subject to the TOP Club Terms and Conditions which can be found on

General Conditions

You must notify the TOP Customer Service Centre on if your TOP Club coupon is lost or stolen, and a new coupon can be issued.  

TOP Club points may, at TOP’s discretion, expire or be cancelled.

To the extent permissible by law, TOP will not be liable for any errors, omissions delays or disruptions in the operation of the TOP Club program including products purchased or redeemed, or any losses thereof.

TOP will not be responsible for any issues or errors caused by it or any third party (including third parties who may provide technology or other services to TOP).

TOP reserves the right to accept or reject any application for a TOP Club card at its sole discretion.

TOP reserves the right to, at its discretion, suspend or terminate a TOP Club membership for reasons including, but not limited to, a breach of these Terms and Conditions, any engagement in or suspicion of fraudulent conduct or improper use of the card.

If a TOP Club membership is terminated, the member will not be eligible to receive any coupons or other rewards for points accrued.

TOP reserves the right to suspend, vary, alter or amend all or any part of these Terms and Conditions, or terminate the TOP Club program at any time. No suspension, variation, alteration, amendment or termination of these Terms and Conditions or the TOP Club program will affect any Vouchers which have been issued at the time of any alteration, amendment or termination of the TOP Club program.

If you have any questions about The TOP Club, please send an email to

Applies as of 1 March 2015