Returns & Exchanges

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and require a receipt or proof of purchase. N.B. Gift cards are deemed as a non-returnable item.

To apply for a return or refund please email info@theorganicproject.com.au with your name, order ID number and reason for return/exchange.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also recommend using a track-able shipping service or purchase shipping insurance as we cannot guarantee that we will receive your returned item.